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Terms and Conditions

On this page you will find the Terms and Conditions for using the site and our services.

TERMS & CONDITIONS

Terms and Conditions governing the use of the website and services provided through the website

Last updated: September 23, 2026

These Terms and Conditions govern access to and use of the website:

https://www.free-print.it

The website is operated by:

Free S.r.l.
VAT No./Tax Code: 01778510196
Via A. Diaz 6
26013 Crema (CR) – Italy

E-mail: sales@free-print.it

By accessing and using the website, the user acknowledges and agrees to comply with these Terms and Conditions, to the extent applicable.

The website is primarily intended to provide information about Free S.r.l., its technology, products, services, formats and projects, and to allow users to request information and quotations.

These Terms and Conditions do not replace the specific contractual terms governing individual orders, quotations, supply agreements or other commercial relationships between Free S.r.l. and its customers.

1. Definitions

For the purposes of these Terms and Conditions:

“Website” means the website available at https://www.free-print.it and any related pages or sections.

“Free”, “Company” or “Free S.r.l.” means Free S.r.l., with registered office at Via A. Diaz 6, 26013 Crema (CR), Italy.

“User” means any person accessing or using the Website.

“Customer” means any individual, company or other entity that requests information, quotations or commercial services from Free S.r.l.

“Services” means the activities, information, technologies and services presented by Free S.r.l. through the Website, without prejudice to the specific services agreed in individual quotations or contracts.

“Content” means any text, photograph, image, graphic, logo, video, design, document, technical information or other material published on the Website.

2. Purpose of the Website

The Website has primarily an informational and promotional purpose.

Through the Website, Free S.r.l. may provide information concerning, by way of example:

its activities;
digital can printing services;
available can formats;
printing technologies;
production capabilities;
portfolio and case studies;
examples of products made for customers;
corporate information;
contact details;
other custom products;
quotation request services.

The information published on the Website is intended to provide a general overview of the Company's activities and does not, unless expressly stated otherwise, constitute a binding commercial offer.

Technical, production, pricing, delivery and contractual conditions are determined on a case-by-case basis through quotations, orders, contracts or other commercial documentation issued or accepted by Free S.r.l.

3. Requests for Information and Quotations

The Website may allow users to submit requests for information or quotations through contact forms or other communication tools.

The submission of a request does not automatically establish a contractual relationship between the User and Free S.r.l.

Any quotation, offer, production proposal or commercial agreement is subject to separate evaluation and acceptance by Free S.r.l. and may be governed by specific contractual terms.

Free S.r.l. reserves the right to request additional information from the User where reasonably necessary to evaluate a request.

The information provided by the User must be accurate, complete and truthful.

4. Acceptance of Commercial Terms

Individual orders and commercial relationships may be governed by separate:

quotations;
purchase orders;
order confirmations;
supply agreements;
service agreements;
technical specifications;
specific terms and conditions.

In the event of any conflict between these Website Terms and Conditions and specific contractual terms expressly accepted by Free S.r.l. and the Customer, the specific contractual terms relating to the relevant transaction shall prevail.

Where these Terms and Conditions are incorporated by reference into an individual contract or order, the relevant provisions shall apply to that contractual relationship to the extent permitted by applicable law.

5. Website Content

Free S.r.l. makes reasonable efforts to ensure that the information published on the Website is accurate, clear and reasonably up to date.

However, the Website may contain information that is subject to change, including:

technical specifications;
available formats;
services;
production capabilities;
images;
descriptions;
portfolio entries;
examples;
commercial information.

The publication of information on the Website does not constitute a guarantee that the relevant products, services, technologies or production characteristics will always remain available or unchanged.

Free S.r.l. reserves the right to modify, update, remove or replace any Content at any time.

6. Technical and Visual Information

Images, photographs, renderings, mock-ups, graphics and visual representations published on the Website are provided for illustrative and informational purposes, unless expressly stated otherwise.

Actual products may differ from photographs, renderings or digital representations due, among other things, to:

printing processes;
screen settings;
lighting conditions;
photographic conditions;
materials;
production tolerances;
technical specifications;
design adaptations.

Where technical characteristics are relevant to a commercial order, the specifications contained in the applicable quotation, technical documentation or contract shall prevail over general information published on the Website.

7. Intellectual Property Rights

Unless otherwise indicated, all Content appearing on the Website, including:

texts;
photographs;
images;
graphics;
layouts;
logos;
icons;
videos;
visual elements;
designs;
software elements;
databases;
page structures;

is owned by Free S.r.l. or is lawfully used by Free S.r.l. and is protected by applicable intellectual property and copyright laws.

The publication of Content on the Website does not grant the User any ownership right, licence or other right over such Content, except for the limited right to access and use the Website for its intended purposes.

Any reproduction, distribution, modification, publication, extraction, transmission, commercial use or other exploitation of Website Content without prior written authorisation is prohibited, except where expressly permitted by applicable law.

8. Customer and Third-Party Trademarks

The Website may display names, trademarks, logos, product names or other distinctive signs belonging to customers, suppliers, business partners or other third parties.

Unless expressly stated otherwise, the display of such trademarks or other distinctive signs does not imply that Free S.r.l. owns them or has acquired ownership rights over them.

All trademarks, logos and distinctive signs remain the property of their respective owners.

Their presence on the Website may serve exclusively to identify projects, products, customers or collaborations in which Free S.r.l. has been involved.

9. Use of Customer Names, Trademarks, Logos and Project Images

By commissioning a project or placing an order with Free S.r.l., and where these Terms and Conditions have been incorporated into or expressly accepted as part of the relevant contractual relationship, the Customer authorises Free S.r.l., on a free-of-charge and non-exclusive basis, to use and reproduce, at its discretion, the Customer's trade name, company name, trademark, logo and other distinctive signs, as well as photographs or images of the finished products manufactured by Free S.r.l., solely for the purpose of presenting and promoting Free S.r.l.'s activities and documenting projects carried out for its customers.

This authorisation includes the possibility, at Free S.r.l.'s discretion, of displaying the Customer and the relevant project in:

the Website portfolio;
case studies;
institutional sections;
commercial sections;
presentations;
digital communications;
other digital materials directly related to the activities of Free S.r.l.

Free S.r.l. may, at its discretion, accompany the relevant material with:

the Customer's name;
the Customer's trademark or logo;
photographs of the finished product;
a brief description of the project;
a brief description of the product or collaboration.

Free S.r.l. is free to determine whether, when and which projects are published, and the Customer shall not acquire any right to require the publication of its project, trademark, logo or products.

The use of the Customer's name, trademark, logo and images shall be limited to descriptive, illustrative, institutional and commercial purposes relating to the activities of Free S.r.l. and to projects actually carried out by Free S.r.l.

Such use does not imply, and must not be interpreted as implying, any partnership, sponsorship, endorsement, affiliation, joint venture, corporate relationship or other commercial relationship between Free S.r.l. and the Customer other than the relationship that actually exists.

Free S.r.l. shall not represent the Customer as a commercial partner, distributor, sponsor, official partner or affiliated entity unless such relationship actually exists or has been expressly agreed in writing.

Free S.r.l. shall not use the Customer's name, trademark, logo or project images in contexts that are reasonably likely to damage the Customer's reputation, image or business activities.

Free S.r.l. shall not substantially alter the Customer's trademark or distinctive signs in a manner that changes their identity or meaning.

The Customer represents and warrants that it is entitled to grant the authorisation described in this clause and that the use of the Customer's name, trademark, logo and any materials supplied by or on behalf of the Customer does not infringe the rights of third parties.

Where photographs, graphics, texts, logos, designs or other materials are supplied by the Customer or by parties acting on the Customer's behalf, the Customer represents that it has obtained all rights, licences and authorisations necessary for the relevant use.

If the Customer does not wish its name, trademark, logo, photographs or information relating to a project to be published or used for the purposes described above, the Customer may notify Free S.r.l. at any time by written communication to sales@free-print.it.

Upon receipt of such request, Free S.r.l. shall remove the relevant materials from the Website and from digital spaces under its direct control within a reasonable period, taking into account the technical time required to update or modify the relevant digital content.

Removal of the material from the Website shall not affect any lawful use that may have already occurred before the removal request, nor shall it require the recall or destruction of printed or previously distributed materials.

The authorisation granted under this clause does not involve any transfer of ownership of the Customer's trademarks, trade names, logos, photographs or other intellectual property rights.

All such rights remain with their respective owners.

10. Customer Materials

Where the Customer provides Free S.r.l. with materials for the purpose of carrying out a project, including:

logos;
trademarks;
photographs;
artwork;
graphic files;
texts;
illustrations;
designs;
technical documentation;
other intellectual property;

the Customer remains responsible for ensuring that Free S.r.l. may lawfully use such materials for the purposes for which they are supplied.

The Customer represents that it has the necessary rights, permissions and authorisations to provide such materials to Free S.r.l. and to allow Free S.r.l. to use them for the execution of the relevant project.

The Customer shall be responsible for any third-party claims arising from the unlawful use of materials supplied by the Customer, subject to applicable law and the terms of any separate agreement between the parties.

11. User Conduct

Users may use the Website only for lawful purposes and in accordance with these Terms and Conditions.

Users shall not:

use the Website for unlawful purposes;
attempt to gain unauthorised access to the Website or its systems;
interfere with the operation or security of the Website;
introduce malware, viruses or other harmful code;
perform automated activities intended to overload or disrupt the Website;
copy or extract substantial portions of the Website for unauthorised commercial purposes;
reproduce or exploit Content without the necessary rights;
use Free S.r.l.'s name, trademarks or Content in a misleading manner;
falsely represent an affiliation with Free S.r.l.;
use information obtained from the Website to commit fraud or other unlawful activities.

12. Availability of the Website

Free S.r.l. strives to maintain the Website available and operational.

However, the Website may occasionally become unavailable or partially unavailable due to:

maintenance;
updates;
technical issues;
server or hosting failures;
connectivity problems;
cyberattacks;
force majeure events;
actions or failures attributable to third-party service providers;
circumstances outside the reasonable control of Free S.r.l.

Free S.r.l. does not guarantee uninterrupted, error-free or permanently available access to the Website.

13. Links to Third-Party Websites

The Website may contain links to third-party websites, platforms or services.

Such links are provided for convenience or informational purposes.

Free S.r.l. does not control and is not responsible for:

the content of third-party websites;
their availability;
their security;
their privacy practices;
their terms and conditions;
their products or services.

Accessing third-party websites takes place at the User's own responsibility.

Users are encouraged to review the relevant terms and privacy policies before using third-party services.

14. Third-Party Technologies and Applications

The Website may rely on third-party technologies and services, including hosting, website management, cookie consent management, analytics, security and other technological services.

The current Website infrastructure includes services provided by Wix and Consentik, as described in the Website's Privacy & Cookie Policy.

The availability and operation of third-party services may depend on the relevant providers.

Free S.r.l. may replace, modify, add or remove third-party technological services where reasonably necessary for the operation or improvement of the Website.

15. Privacy and Cookies

The processing of personal data carried out through the Website is governed by the applicable Privacy & Cookie Policy, which forms an integral part of the Website's legal documentation.

The Privacy & Cookie Policy describes, among other things:

the categories of personal data processed;
the purposes of processing;
the legal bases;
recipients of the data;
data retention;
cookies;
tracking technologies;
consent management;
users' rights.

Users are encouraged to read the Privacy & Cookie Policy before submitting personal information through the Website.

16. Communications Submitted Through the Website

When Users send information, messages or requests through the Website, they are responsible for ensuring that the information provided is lawful, accurate and does not infringe third-party rights.

Free S.r.l. may process such communications for the purposes described in its Privacy & Cookie Policy.

Free S.r.l. reserves the right not to respond to communications that are unlawful, abusive, fraudulent, offensive, irrelevant or otherwise inappropriate.

17. No Guarantee of Commercial Results

The information published on the Website concerning technologies, services, printing solutions or production capabilities does not constitute a guarantee of a specific commercial, financial, marketing or business result.

Actual results may depend on numerous factors, including:

the Customer's product;
artwork and design;
production volumes;
distribution;
market conditions;
regulatory requirements;
marketing activities;
sales strategy;
consumer behaviour;
packaging specifications;
technical characteristics of the project.

Any performance or result examples presented on the Website are illustrative and do not constitute a guarantee of equivalent results for other Customers.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Free S.r.l. shall not be liable for indirect, incidental, consequential or unforeseeable damages arising from or related to the use of the Website, including, by way of example, loss of data, loss of business opportunities or interruption of activities.

Free S.r.l. shall not be liable for damages caused by circumstances outside its reasonable control, technical failures attributable to third-party service providers, Internet infrastructure failures, cyberattacks or other events that could not reasonably be prevented or avoided.

Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability arising from wilful misconduct or gross negligence where applicable.

For commercial orders and contractual services, any limitation of liability shall be governed by the applicable contract or commercial terms.

19. Indemnification

Where permitted by applicable law, the User or Customer shall be responsible for losses, claims, damages, costs or expenses arising from unlawful use of the Website or infringement of third-party rights caused by materials, information or content supplied by the User or Customer.

This provision does not apply to the extent that the relevant damage is attributable to an act or omission of Free S.r.l.

20. Suspension or Restriction of Access

Free S.r.l. may temporarily or permanently restrict access to the Website or certain functionalities where reasonably necessary to:

protect the Website;
protect its systems;
prevent fraud or abuse;
comply with legal obligations;
investigate security incidents;
prevent unlawful activities;
perform maintenance;
protect its intellectual property or other rights.

Such measures may be implemented without prior notice where immediate action is reasonably necessary.

21. Modifications to the Website

Free S.r.l. may modify, update, suspend or discontinue, temporarily or permanently, any part of the Website or any of its Content.

Such modifications may concern:

website structure;
design;
functionalities;
pages;
content;
services;
technologies;
portfolio entries;
forms;
third-party integrations.

The modification or removal of any Website content does not create any right to compensation unless otherwise required by law or expressly agreed in a separate contract.

22. Modifications to These Terms and Conditions

Free S.r.l. may update these Terms and Conditions when reasonably necessary, including as a result of:

legislative changes;
regulatory developments;
technological changes;
changes to the Website;
new services or functionalities;
changes in third-party services;
organisational changes.

The updated version will be published on the Website together with the date of the latest update.

Changes affecting existing contractual relationships shall not automatically modify separately agreed contractual terms unless permitted by law or expressly provided for in the relevant agreement.

23. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by applicable law.

The invalid or unenforceable provision shall be interpreted or replaced, where legally possible, with a valid provision that most closely reflects its original purpose.

24. No Waiver

Failure by Free S.r.l. to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

Any waiver shall be effective only if expressly stated by Free S.r.l. in writing.

25. Governing Law

These Terms and Conditions are governed by Italian law, without prejudice to any mandatory provisions of law applicable to the User.

For individual commercial transactions, the governing law, jurisdiction and dispute-resolution provisions contained in the relevant quotation, order, contract or other specific commercial documentation shall apply.

Where no specific commercial agreement provides otherwise, disputes relating exclusively to the use or interpretation of these Website Terms and Conditions shall be submitted to the competent authority in accordance with the applicable rules of Italian procedural law.

26. Entirety of the Website Documentation

These Terms and Conditions, together with the Privacy & Cookie Policy and any other policies expressly published on the Website, constitute the principal legal documentation governing the use of the Website.

They do not replace or supersede specific contracts, quotations, orders or commercial conditions governing individual services or transactions.

In the event of conflict, the hierarchy shall generally be:

mandatory applicable law;
specific contractual terms expressly agreed between Free S.r.l. and the Customer;
applicable commercial terms or quotation;
these Website Terms and Conditions;
other general information published on the Website.

27. Contact Details

For questions, requests or communications concerning these Terms and Conditions, users may contact: